We carefully inspect and describe every Linity Collective piece before it is sent. As many of our curated preloved and new-with-tags pieces are one of a kind, we encourage you to review the product description, measurements and photographs carefully before ordering.

Affiliate Purchases

Some products featured by Linity Collective are sold by independent retail partners through affiliate links.

Your purchase, payment, delivery, returns and refund will be handled directly by the retailer you purchase from and will be subject to that retailer's own delivery and returns policies. Please review the retailer's shipping, customs and returns information before completing your purchase.

Linity Collective Delivery

This section applies to products purchased directly from Linity Collective, including curated preloved pieces and new-with-tags stock.

Orders will be carefully prepared and dispatched as quickly as possible. Available delivery services, shipping costs and estimated delivery times will be shown during checkout.

Once your order has been dispatched, tracking details will be provided where available.

Please ensure your delivery address is correct before completing your order.

International Orders

Linity Collective is based in the United Kingdom.

For orders delivered outside the UK, your purchase may be subject to import duties, taxes, customs fees or other charges imposed by your local customs authority.

These charges are not included in your purchase price or shipping cost and are the responsibility of the customer.

As customs regulations vary between countries, we recommend checking your local import requirements before placing your order.

If an international parcel is refused due to unpaid customs charges and is returned to us, any refund may be reduced by the original shipping costs and any charges incurred in returning the parcel.

Cancellation & Change-of-Mind Returns

You have the right to cancel your online order within 14 days of receiving it, for any reason.

To exercise your right to cancel, please contact us within this 14-day period using our Contact page. Once you have notified us, you then have a further 14 days to return the item to us.

To request a return, please contact us via our Contact page and include:

• your name;
  
• your order number;
  
• the item you wish to return.
  

You do not need to provide a reason, although feedback is always appreciated.

Please wait for our return instructions before posting your item.

Unless the item is faulty, damaged or not as described, you are responsible for the cost of returning it. We strongly recommend using a tracked and appropriately insured postal service, as the item remains your responsibility until it reaches us.

Return Condition

Returned items must be returned in the same condition in which they were received.

They must be:

• unworn, other than reasonably trying them on;
  
• unwashed and unaltered;
  
• free from fragrance, make-up, deodorant, pet hair or other marks;
  
• returned with all Linity Collective labels and any original brand tags attached, where applicable.
  

You may be responsible for any reduction in value caused by handling beyond what would reasonably be permitted when examining an item in a shop.

Preloved & Vintage Pieces

Preloved and vintage items may show age-related characteristics or signs of previous wear. We carefully inspect, photograph and describe any known imperfections as clearly as possible.

A disclosed characteristic, alteration or sign of wear does not make an item faulty or not as described.

This does not affect your statutory rights where an item is faulty, damaged or materially different from its description.

Refunds

Once your return has been received and inspected, we will confirm whether it has been approved.

Eligible refunds will be issued to your original payment method. For change-of-mind cancellations, we will also refund the basic standard outbound delivery charge where required by UK law. Any additional amount paid for enhanced or express delivery services will not normally be refunded.

We may withhold the refund until we receive the returned item or you provide evidence that it has been sent back.

Refunds will be issued within the legally required time period and may take additional time to appear in your account depending on your payment provider.

Faulty, Damaged or Incorrectly Described Items

Please contact us promptly if an item arrives damaged, faulty or materially different from its description.

Where possible, please include your order number and clear photographs so we can review the issue and advise on the most appropriate resolution.

Where an item is faulty or not as described, Linity Collective will cover reasonable return postage costs where a return is required.

Exchanges

As many of our pieces are unique and available in only one size, direct exchanges may not always be possible.

Where available, you may return an eligible item and place a separate order for another product.

Questions

If you have any questions about shipping, delivery or returns, please don't hesitate to contact us. We're always happy to help.